Major Incident Management | 6 to 10 years | Pune, Mumbai

Capgemini

2 - 5 years

Bengaluru

Posted: 1/21/2025

Job Description

At Sogeti, we believe the best is inside every one of us. Whether you are early in your career or at the top of your game, we’ll encourage you to fulfill your potential to be better. Through our shared passion for technology, our entrepreneurial culture , and our focus on continuous learning, we’ll provide everything you need to do your best work and become the best you can be. 

Primary Skill
sIncident Identification and Assessment:Rapidly assess and identify major incidents, classifying their impact and urgency.Collaborate with relevant teams to gather information and understand the scope of the incident.Secondary Skills Incident Coordination:Lead and coordinate cross-functional teams during the resolution of major incidents.Prioritize and allocate resources effectively to address critical issues promptly.Maintain a centralized incident log and track resolution progress.

Job Description
Proven experience in a major incident management role or similar position.Familiarity with ITIL or other IT service management frameworks.Conduct thorough root cause analysis for major incidents to prevent recurrence.Work with relevant teams to implement corrective actions and improvements.ITIL Foundation or other relevant certifications in incident management.Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

About Company

Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.

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